Returns & Cancellations

CANCELLATION POLICY

We issue a 100% refund only if the cancellation request is received before any work has started. If production has started, only the remaining value of the order after deducting costs incurred up to that point can be refunded. Once an order is ready, cancellations and refunds are no longer possible, as custom-made products are tailored to your specifications and cannot be resold.

Sewn reserves the sole and exclusive right to determine the refund value of a canceled order.

To initiate a cancellation request, please contact us at hi@sewndrapesandshades.com. We respond to all cancellation-related queries within 24-48 hours. 

REFUND POLICY

Since every article at Sewn is designed and constructed to clients’ personal preferences and bespoke specifications, standard return policies for mass-produced goods don’t apply to our custom products. Therefore, we do not accept returns, exchanges, or cancellations once an order is placed and in production with us. This policy extends to  - but is not limited to - to the following circumstances: 

  • MINOR IMPERFECTIONS: From picking fabric to cutting, sewing, ironing and packaging, every stage of production at Sewn is handled manually with great care and precision. This hands-on process can sometimes result in very minor signs of handling — such as faint tailor chalk marks, a stray thread, or slight smudges from fabric production. These are rare, but a part of the handcraft process, and we do not accept returns or replacements based on these minor imperfections. 
  • SEAMLINES & JOINS: To achieve wider dimensions specified by clients, some products require vertical joining hems. This is standard industry practice. The joins are necessary, and therefore not considered grounds for refunds or replacements. We do not accept returns or replacements on account of any such necessary joining hems and joins. To see and understand how joins are handled in window treatments, please refer to our blog post on ‘Joins & Seams in Custom Window Treatments’.  
  • DRAPERY HARDWARE COMPATIBILITY: Our drapery does not come with any hardware. Buyers are responsible for researching, verifying and ensuring compatibility of any hardware intended for use with drapery purchased from us. We do not accept returns or exchanges due to issues with hardware compatibility. 
  • ROMAN SHADES HARDWARE COMPATIBILITY: Our roman shades come with all necessary hardware to mount the shades. However, it remains the responsibility of the buyer to research, verify and ensure that our hardware, as seen in our Roman Shades Installation Guide, is viable to be mounted securely on clients’ specific window frames, doors, walls and/or ceilings. We do not accept returns or exchanges due to issues with hardware compatibility. 
  • SIZING FOR INSIDE MOUNT ROMAN SHADES: For any shades specified for inside-mounting by buyers at time of ordering, we make a standard deduction of 10mm from the width measurement provided by the client to ensure that the shade does not rub against any surfaces and fits snugly inside the recess. This is in line with our explicit guidance in our Roman Shades Measurement Guide. Returns or replacements are not accepted on account of this industry-standard deduction on our part.  
  • COLOR VARIATION: Colors in digital images can vary based on different screen displays, and we do not accept returns based on color variance between the digital images and the actual fabric. We, therefore, strongly recommend ordering fabric samples before placing your window treatments order with us. Furthermore, please note that if there is a significant time gap (more than four weeks) between receiving your fabric sample and placing your window treatment order, we do not guarantee an exact color match because a new production lot may have come into circulation in the meantime. 
  • NON AVAILABILITY ISSUES: We do not issue refunds if delivery of an order is attempted by the courier service but not completed because the recipient is unavailable to receive or sign for the package. Similarly, we do not offer refunds if the package is returned to the courier depot/ post office due to the non-availability of the recipient, and the recipient subsequently fails to collect it. In all such cases, if the package is sent back to us due to the non-availability of the recipient at the specified address, the buyer is responsible for arranging and paying for redelivery back to their address. 
  • UNAUTHORIZED RETURNS: Merchandise returned to Sewn without prior communication and approval from us will not be accepted or refunded. Buyers will remain responsible for arranging and paying for the return delivery of any such items to themselves.

ON THE RARE OCCASSION...

We take great care to get every order right, but in the rare event of an error on our part, we’re happy to consider returns and refunds on a case-by-case basis, only if the request is initiated within five business days of receipt of merchandise. Furthermore, in cases that involve return of merchandise, refunds are issued only after the returned merchandise has been received by us and found to be unused and undamaged in any way.  

  • ERROR IN SIZES: Since our items are lovingly hand-stitched and not mass-produced on factory machines, a margin of error of up to 0.5 inches in sizes is considered acceptable. This small margin allows for the natural variances that can occur during the hand-stitching process and is not considered grounds for returns or replacements. If the discrepancy exceeds this margin, please contact us within five business days of delivery. We reserve the right to request digital pictures/videos to make an initial assessment of any such errors, as well as to request return of the item to our studio for final inspection. If a discrepancy is confirmed, we will dispatch replacement merchandise within 72 hours of receipt of original articles. If no errors are found at time of final physical inspection of the item, however, the buyer must arrange and pay for pick up and redelivery of the original product. 
  • FAULTY PRODUCTS: Every product at Sewn is rigorously quality-checked before it leaves our studio. In a rare case scenario, however, if you suspect a fault, please write to us within five business days of receipt of the merchandise. We reserve the right to request digital pictures/videos to make an initial assessment of the fault, as well as to request return of the item to our studio for final inspection. Once a fault is confirmed, we will dispatch replacement merchandise within 72 hours of receipt of original articles. If no fault is found at time of final physical inspection of the item, the buyer must arrange and pay for pick up and redelivery of the original product. 
  • DAMAGED/ FAULTY HARDWARE: In the unlikely event that the hardware of your roman shade is damaged during transit or found to be faulty, only the hardware is eligible for replacement, not the entire roman shade. Please note that we reserve the right to request images or videos of the damaged hardware to first assess the issue. Once verified, we will promptly send replacement hardware.
  • ITEMS DAMAGED IN TRANSIT: We work with trusted couriers like DHL and FedEx to ensure your item reaches you securely and in perfect condition. However, in rare cases, an item may be damaged in transit. If this happens, we may request images and/or videos of the damage, which will be forwarded to the courier service to initiate a claim. Please note that investigations with courier companies typically take 4–6 weeks. We are unable to process a refund or replacement until the claim process is resolved. We appreciate your understanding and patience during this period.
  • ITEMS LOST IN TRASIT: Your shipment’s security is our priority, which is why we work with reputable couriers like DHL and FedEx. However, in rare instances, an item may get lost in transit. If this happens, we will only issue a full refund once we receive documented proof of loss from the courier or postal service. Please note that investigations with courier companies can take 4-6 weeks, and we cannot offer a refund or replacement until the claim process is complete. Thank you for bearing with us during this period. 

CONTACT US

If you believe there is a genuine issue with your order, please contact us at hi@sewndrapesandshades.com within five business days of receipt of your order. While we do not accommodate returns unless they fall under the above-mentioned circumstances, we’re here to listen, answer your questions, and reach an amicable resolution with you on all issues.